The four things every order needs
Most delays on a roof report order trace back to one of four fields being incomplete, not to production time. The report itself is built to a specific parcel and a specific file format, so anything ambiguous in the order gets kicked back for confirmation before the file can be finished.
- Full property address, including unit number, city, state, and ZIP
The report is built to the exact parcel. A street name without a unit number, or a rural route without a ZIP, has to be verified before the order can proceed.
- The file format your workflow needs
Xactimate® reads ESX, Symbility® reads XML, and a PDF is what goes in the claim file or to the homeowner. Ordering the wrong one means a second order later.
- Claim number
The delivered file gets named for the claim, so it drops into the file without renaming, and it is easier to match against XactAnalysis® or the file system later.
- Notes on the structure
Detached garages, sheds, carports, and multi-building parcels need to be called out so they are included or excluded on purpose, not guessed at.
Getting the address right
Type the address exactly as it appears on the claim, including the unit or suite if the property has one. If the order form shows a map pin, confirm the pin lands on the correct roof before submitting, especially on corner lots, flag lots, or new construction where the mapping service may default to a neighboring parcel.
A PO box or a cross-street description is not enough. If the property is new enough that standard mapping has not caught up, note that in the order so the address can be manually confirmed rather than rejected outright.
Choosing the format
Format determines both the price and what you can do with the file the moment it lands. Pick the one that matches the application you are about to open, not the one you think you might need later; adding a second format is a new order, not an edit to the first.
| You need | Order this format | Published price |
|---|---|---|
| A typical residential roof to drop into Xactimate® | Standard ESX | $19 |
| A cut-up roof with many facets and valleys | Complex-roof ESX | $25 |
| A measured exhibit for the claim file or the homeowner | PDF-only | $25 |
| Both the estimate file and the exhibit from one order | ESX + PDF | $29 |
| Symbility® estimating | XML | See order page |
Orders and format details go through Sketch My Roof roof measurement reports. There is no subscription and no minimum order size.
Claim number and notes: what to actually write
The claim number field is not decorative. It becomes the file name on delivery, so if your team files by claim number, the report lands already named correctly instead of needing a rename before it goes into the folder.
For notes, be specific and short. 'Detached garage at rear, include' or 'main house only, skip the shed' is enough. If the parcel has more than one structure and you do not say which one you want, the default is usually the primary structure, and getting the garage or a second building added after delivery costs a revision cycle instead of being right the first time.
If the loss involves a shared wall, an addition with a different roof plane, or a party wall between two structures, mention it. This is also the place to flag if you separately need a wall report; wall measurement reports are ordered and priced independently from roof reports.
What speeds delivery, and what slows it down
Turnaround on a correctly submitted order is same calendar day for orders placed before the 6 PM Eastern cutoff. Everything below either keeps that timeline intact or pushes the file to the next cycle.
| What you send | Effect | Why |
|---|---|---|
| Full address with unit number, spelled correctly | Speeds delivery | Matches the parcel on the first pass, no confirmation email needed |
| Cross street, PO box, or an unverified map pin | Slows delivery | Has to be confirmed against the parcel before the order can proceed |
| Order submitted before the 6 PM Eastern cutoff | Speeds delivery | Qualifies for same calendar day delivery per the published terms |
| Order submitted after the cutoff | Slows delivery | Moves to the next calendar day |
| One format chosen and confirmed at order time | Speeds delivery | No second order or added line item needed later |
| Format changed after delivery (PDF ordered, ESX needed) | Slows delivery | Requires a new order, not an edit to the existing one |
| Claim number and structure notes included at order time | Speeds file handling | File arrives named and scoped correctly, no relabeling or revision request |
| Detached structures or additions not mentioned | Slows delivery | May require a revision request after delivery to add or exclude a building |
After you submit
Watch the inbox tied to the order; the file arrives by email as a same-day delivery for orders placed before the cutoff. If something needs correcting, a wrong facet count, a missing detached structure, a wrong claim number on the file name, request the revision from that delivery email rather than placing a brand-new order. You can also start the order directly: order a roof report by address and fill in the four fields above as you go.
Frequently Asked Questions
Do I need the claim number to place the order?
What happens if I pick the wrong format?
How specific do the structure notes need to be?
Does a partial address get rejected outright?
Sources
- Published residential menu: Standard ESX $19, Complex ESX $25, PDF-only $25, ESX + PDF $29, order by address, no subscription, no minimum, same-day delivery before 6 PM Eastern: Sketch My Roof residential order page (as of August 2026)
- Order terms: revisions and corrections available from the delivery email, coverage and format details: Sketch My Roof service facts page (as of August 2026)
- Wall report pricing and turnaround as a separate line item from roof reports: Sketch My Roof wall report order page (as of August 2026)
