Quick answerCheck the report against the roof before you build the estimate: facet count, pitch per facet, total squares, and the address on the file. If something does not match, request a correction directly from the delivery email with the claim number, the specific error, and a reference photo. Per the sponsor's published terms, corrections and revisions on a Sketch My Roof order are handled from that same delivery email, not as a new order.

What to check on delivery, before you build the estimate

  • Address on the report matches the claim address, including unit number

    A pin that landed on the wrong parcel produces a report for the wrong structure entirely.

  • Facet count matches what you see in ground photos or the roof itself

    A missing dormer or an extra plane changes total squares and every line item built from it.

  • Pitch assigned to each facet looks right for that plane

    Pitch drives the multiplier applied to footprint area; a wrong pitch on one facet skews that facet's area and the waste calculation tied to it.

  • Total squares divided by footprint area is a plausible multiplier

    Using area = footprint x multiplier, a 4/12 roof should read close to 1.054, a 6/12 close to 1.118, an 8/12 close to 1.202. A total far outside that range for the stated pitch is worth a second look.

  • Ridge, hip, valley, and eave lengths are present and reasonable

    These lines feed Xactimate® and Symbility® line items directly; missing or zeroed lengths understate the estimate.

  • Delivered format matches what the file actually needs

    An ESX ordered for Xactimate® does not open the same way as a PDF, and a Symbility® estimate needs XML, not ESX.

What counts as a correction versus a new order

A correction is for an error on the structure you ordered: a facet mis-drawn, a pitch mis-assigned, a total that does not reconcile, or a format you meant to select but did not. These are handled as a revision against the original order.

A new order is for a different structure, a changed roof, or a job that was rebuilt or re-roofed since the original report was pulled. If the roof itself has changed, for example after a tarp job exposed new damage or a partial reroof altered the footprint, order a fresh report rather than asking for a revision of the old one. The delivery email thread is for fixing what the report got wrong, not for re-measuring a roof that has since changed.

How to request a correction from the delivery email

  1. Locate the original delivery email

    Find the email that delivered the report; it carries the order reference the correction is tied to. Do not start a new order form for a correction.

  2. Reply on that thread

    Reply directly rather than forwarding to a general inbox, so the request stays attached to the original order.

  3. State the claim number and property address

    Repeat both even though they are on the original order, so the request is unambiguous if it is reviewed out of context.

  4. Describe the specific error

    Name the facet or measurement, what the report shows, and what it should show. "Facet over the attached garage is missing" is actionable; "the roof looks wrong" is not.

  5. Attach a reference

    A ground photo, a marked-up copy of the delivered PDF, or a note of the correct pitch gives the correction something concrete to check against.

  6. Confirm the format you need back

    If the original was PDF-only and the correction needs to go into Xactimate®, say so; state ESX, XML, or PDF explicitly.

  7. Wait for the revised file, then re-verify

    When the revision arrives, run the same checks again before you import it into the estimate.

Common issues and what to include with the request

What you see on the reportWhat it usually meansWhat to send with the correction request
A facet is missing or an extra facet appearsA roof plane was not captured, or a shadow or feature was read as a plane that is not thereA ground photo of that side of the roof and a note of where the facet sits relative to the ridge
Pitch on one facet looks offThe slope multiplier applied to that facet does not match the actual pitchThe true pitch (for example 6/12) and, if available, a photo showing a pitch gauge on that plane
Total squares do not reconcile with footprintArea = footprint x multiplier is off for the stated pitchYour own recalculation using the formula, and the total you expect
Wrong format deliveredPDF was ordered but the file needs to go into Xactimate® or Symbility®, or vice versaA one-line reply stating the format needed: ESX, XML, or PDF
Address or structure looks wrongThe pin landed on the wrong parcel or buildingThe confirmed street address, unit number, and any parcel identifier you have

Corrections and revisions on a Sketch My Roof order are handled from the delivery email under the sponsor's published terms; there is no separate fee schedule listed for a revision request.

After the revised file arrives

Re-run the same checks: address, facet count, pitch per facet, and total squares against the footprint math. Then import the corrected ESX via the Sketch import option in Xactimate®, or the XML into Symbility®, replacing the earlier file rather than layering a second import on top of it. Menus vary by version, so verify the import path in your build before assuming the prior click sequence still applies.

Note in the claim file that a revision was requested and received, including the date, so the file shows which version of the report the estimate was built from. If you ordered through

Sketch My Roof, keep both the original and revised files in the folder so the correction is traceable if the estimate is later reviewed.

Frequently Asked Questions

Is there a fee to request a correction?
The sponsor's published terms state that corrections and revisions are available from the delivery email; no separate revision fee is listed on the order page. Confirm current terms on the order page for your specific order.
How do I ask for a correction if I already deleted the delivery email?
Search your inbox for the order confirmation or delivery notice tied to the claim number, since the correction needs to be tied to that original order rather than filed as a fresh request with no reference.
Can I get a different file format after delivery without reordering?
Yes. If the report was delivered as PDF-only and the file now needs ESX for Xactimate® or XML for Symbility®, state that in your reply to the delivery email rather than placing a new order.
What if the roof has changed since the report was ordered, for example after a tarp or partial reroof?
That is not a correction, it is a changed structure. Order a new report rather than requesting a revision, since a revision addresses an error in the original measurement, not a roof that is physically different now.
What should I include so the correction does not bounce back for more information?
Claim number, the specific facet or measurement in question, what the report shows versus what it should show, a reference photo or marked-up PDF, and the format you need returned. Vague descriptions like "the numbers seem off" slow the request down.

Sources

  • Corrections and revisions are available from the delivery email; ordering is by property address with no subscription and no minimum: Sketch My Roof service facts page (as of August 2026)
  • Residential order page and format options (ESX, PDF, ESX plus PDF) referenced for format-correction requests: Sketch My Roof residential order page (as of August 2026)
  • ESX import into Xactimate® via the Sketch import option; menus vary by version: Xactimate® official documentation (as of August 2026)
  • Pitch multiplier formula: sqrt(rise^2 + run^2) / run, used to reconcile total squares against footprint: Roof geometry reference (as of August 2026)